Start Here
This lab helps you move from being a technology user to thinking like an IT support professional. You will ask your computer to describe its operating system, firmware, CPU, memory, storage, network adapter, devices, drivers, and GPU.
The goal is not just to collect technical facts. The goal is to explain what those facts mean in plain language and connect them to real troubleshooting.
Learning Objectives
Component Discovery Cards
Open each section, copy the PowerShell command, run it manually, and paste your results into the reflection boxes.
What Does This Mean?
CPU
The CPU runs instructions and affects how quickly the computer can process tasks.
RAM
RAM is temporary working space. More RAM helps with multitasking.
Storage
Storage keeps files, applications, and the operating system even when the computer is powered off.
Network Adapter
The network adapter connects the computer to Wi-Fi or Ethernet.
BIOS / UEFI
Firmware helps the computer start up and check hardware before the operating system loads.
Drivers
Drivers allow Windows to communicate with hardware.
GPU
The GPU handles graphics and can also support AI and high-performance computing.
Job Ticket Challenge
Scenario: A user reports: “My computer is slow, my video calls freeze, and sometimes my printer does not work.”
Select the components you would check first.
AI Connection
Quick Quiz
Select one answer for each question. Feedback appears immediately.